Terms Governing Hubly Websites, Services, Accounts and Communications
These Terms of Service ("Terms") govern access to and use of Hubly.com and services provided by Hubly Agency, Inc. ("Hubly," "we," "our," or "us"), including applicable websites, digital marketing services, website development, hosting, HublyHL, CRM services, automation, communications and related offerings.
By accessing or using Hubly services, creating an account, purchasing a service, or entering into a service relationship with Hubly, you agree to these Terms and any additional written proposal, order, subscription terms or service agreement applicable to your purchase.
If a separate written agreement accepted by you and Hubly conflicts with these general Terms, the more specific written agreement will control for that service to the extent of the conflict.
Last Updated: September 3, 20261. Eligibility
You must be at least 18 years old and legally capable of entering into binding agreements to purchase or use Hubly's paid business services.
If you use Hubly on behalf of a company, organization or other legal entity, you represent that you have authority to bind that entity to the applicable Terms and agreements.
2. Hubly Services
Hubly provides digital marketing, technology and business-support services that may include:
- Website design and development
- Search engine optimization
- Paid advertising and lead generation
- Google Business Profile and local search support
- Social media management
- Email marketing
- Content development
- Ecommerce marketing
- Website hosting and maintenance
- HublyHL CRM and automation
- Forms, calendars, funnels and lead-management tools
- Consulting, strategy and related digital services
The exact scope, deliverables, timetable, fees and responsibilities for a paid project may be defined in a proposal, order form, subscription, statement of work or other service-specific agreement.
Hubly may use contractors, technology providers, hosting companies, software platforms and other service providers to perform or support portions of the Services.
3. Accounts and Account Security
Certain Hubly services may require an account, login or access credentials.
You agree to:
- Provide accurate and current information
- Protect account credentials
- Use appropriate passwords and security practices
- Limit account access to authorized users
- Notify Hubly of suspected unauthorized access when appropriate
You are responsible for activity occurring through credentials issued to or controlled by you, except to the extent caused by Hubly's own breach of applicable obligations.
4. Client Responsibilities
Successful projects often depend on information, approvals and materials supplied by the client.
You are responsible for:
- Providing accurate information reasonably needed to perform the Services
- Providing timely feedback and approvals
- Obtaining rights to materials you provide to Hubly
- Reviewing deliverables before approving publication or launch
- Maintaining legally required licenses, disclosures and business permissions
- Following laws applicable to your own business, products, communications and customers
- Keeping Hubly informed of material changes affecting a campaign or project
Delays in receiving required content, access, feedback or approvals may affect project schedules.
5. Payments, Fees and Subscriptions
Fees are established by the applicable proposal, subscription, pricing page, invoice, checkout page or service agreement.
Unless stated otherwise:
- Prices are stated in U.S. dollars
- Applicable taxes may be added where required
- You authorize Hubly or its payment provider to process applicable charges
- Recurring subscriptions may renew automatically until canceled according to the applicable plan terms
- Usage-based charges may apply to SMS, telephone, email, AI or other metered services
Failed or overdue payments may result in delayed work, restricted access or suspension of affected services where permitted by the applicable agreement and law.
6. Cancellations and Refunds
Cancellation and refund rules vary by service. The terms presented when you purchase or subscribe to a particular service govern that service.
Unless a written agreement states otherwise, completed work, custom services, setup work, consumed third-party services and usage-based charges are generally not refundable after they have been performed or incurred, except where applicable law requires otherwise.
Recurring subscriptions may be canceled according to the cancellation process and notice period disclosed for the applicable plan.
Important: If your proposal, order form or subscription contains a specific cancellation or refund provision, that service-specific provision controls over this general section.
7. Acceptable Use
You may use Hubly websites and services only for lawful purposes and in accordance with applicable agreements.
You may not knowingly:
- Use Hubly services for unlawful, fraudulent or deceptive activity
- Attempt unauthorized access to accounts, systems or data
- Upload malware, malicious code or harmful content
- Interfere with platform security or normal operation
- Send unlawful spam or communications without required consent
- Impersonate another person or business
- Provide intentionally false or misleading information
- Use services in a manner that infringes intellectual-property, privacy or other legal rights
Hubly may restrict or suspend use that reasonably appears to create legal, security, operational or reputational risk.
8. Client Content, Data and Assets
You retain ownership of original materials you provide to Hubly, subject to any rights of third parties.
You grant Hubly a limited right to access, host, reproduce, modify, transmit or otherwise use those materials as reasonably necessary to perform the Services you requested.
You represent that you have the rights and permissions necessary for Hubly to use materials you provide.
9. Intellectual Property
Hubly and its licensors retain ownership of Hubly trademarks, branding, proprietary software, internal systems, reusable tools, methods, templates, documentation and other materials that are not specifically transferred to a client under a written agreement.
Ownership and licensing of custom project deliverables are governed by the applicable proposal or service agreement.
Third-party software, stock assets, fonts, plugins, platforms and licensed materials remain subject to applicable third-party rights and licenses.
10. Hubly SMS and Text Messaging Terms
Program Name: Hubly SMS Messaging
If you separately opt in to Hubly SMS messaging, Hubly Agency, Inc. may send text messages related to inquiries, appointments, account or project communications, customer support, follow-up, service information and marketing communications where appropriate consent has been provided.
Message frequency varies.
Message and data rates may apply.
STOP: Reply STOP to opt out of the applicable messaging program.
HELP: Reply HELP for assistance or contact Hubly at info@hubly.com.
Carrier Disclaimer: Wireless carriers are not liable for delayed or undelivered messages.
Consent: Consent to receive marketing text messages is not a condition of purchasing goods or services from Hubly.
For information about how Hubly handles mobile information and messaging consent, review our Privacy Policy.
11. Email Communications
Hubly may send transactional, account, project, service or support communications reasonably related to your interaction with Hubly.
Marketing emails may be sent where permitted by applicable law. Applicable commercial marketing emails will provide an appropriate method to unsubscribe.
Unsubscribing from marketing messages does not necessarily stop transactional, billing, legal, security or active-service communications.
12. HublyHL, HighLevel, LeadConnector and CRM Services
HublyHL may use technology and infrastructure provided by third-party platforms, including HighLevel, LeadConnector and related providers.
Available functionality may include contacts, calendars, conversations, pipelines, forms, email, SMS, automation, websites, funnels, reputation tools and related features.
Features, integrations, availability and usage costs may change as underlying technology providers change their platforms, pricing or policies.
Clients using CRM, messaging or automation tools are responsible for obtaining legally required consent and using those tools in accordance with applicable laws.
13. AI-Assisted Features and Content
Hubly may use AI-assisted tools for research, drafting, analysis, automation, communications, customer support and other appropriate business functions.
AI-generated or AI-assisted output may contain errors, omissions or inaccurate information and should not automatically be treated as legal, financial, medical or other regulated professional advice.
Clients remain responsible for reviewing business facts, product claims, pricing and other information uniquely within their control.
14. Third-Party Platforms, Software and Services
Hubly services may integrate with or rely on hosting companies, advertising platforms, payment processors, CRM providers, social networks, telecommunications providers, analytics tools and other outside services.
Those providers operate under their own terms, privacy practices, service limits and technical requirements.
Hubly cannot guarantee the continued availability, pricing, features, policies or performance of third-party services that Hubly does not control.
15. Marketing, Advertising and Search Results
Digital marketing involves systems and behavior outside Hubly's control, including search engines, advertising platforms, competitors, market demand and customer decisions.
Unless expressly stated in a separate written agreement, Hubly does not guarantee:
- Specific Google or other search rankings
- Placement in Google Maps, AI Overviews or AI-generated answers
- A particular number of website visitors
- A particular number or quality of leads
- Specific advertising costs
- Specific conversion rates
- Specific sales or revenue
- Specific return on investment or advertising spend
- Viral social-media performance
Hubly's obligation is to perform agreed services professionally and according to the applicable scope, not to guarantee external platform or market outcomes.
16. Service Availability, Features and Changes
Hubly may update, improve, modify or discontinue website features, software functionality or service offerings from time to time.
Temporary interruptions may occur because of maintenance, third-party outages, Internet failures, security events or other circumstances.
17. Disclaimers
To the fullest extent permitted by applicable law, Hubly.com and general website information are provided on an "as available" basis.
Hubly does not warrant that every website feature, third-party integration or online service will be continuously available, completely error-free or compatible with every device, browser or outside platform.
Nothing on Hubly.com should be interpreted as legal, tax, accounting, medical or financial advice unless expressly provided by a qualified professional acting in that capacity.
18. Limitation of Liability
To the fullest extent permitted by applicable law, Hubly and its officers, employees, contractors and agents will not be liable for indirect, incidental, special, exemplary, punitive or consequential damages arising from or related to the Services, including lost profits, lost revenue, lost business opportunities, loss of goodwill or loss of data, except where such limitation is prohibited by law.
Unless a different limitation is stated in a service-specific written agreement, Hubly's aggregate liability arising from a particular paid service will not exceed the amounts actually paid to Hubly for that affected service during the three months immediately preceding the event giving rise to the claim, to the fullest extent permitted by law.
Some jurisdictions do not permit certain limitations, so portions of this section may not apply in every circumstance.
19. Indemnification
To the extent permitted by law, you agree to indemnify and hold Hubly harmless from third-party claims, losses or expenses arising from:
- Content or materials you provided without necessary rights
- Your unlawful use of Hubly services
- Your violation of applicable law
- Your material breach of these Terms or an applicable service agreement
This section does not require indemnification for claims arising solely from Hubly's own unlawful conduct where prohibited by law.
20. Suspension and Termination
Hubly may suspend or terminate access to a service when reasonably necessary because of:
- Material violation of these Terms
- Unlawful or abusive use
- Security threats
- Failure to pay applicable charges
- Third-party provider restrictions
- Conduct creating material risk to Hubly or others
Clients may cancel eligible services according to the applicable subscription or service agreement.
Terms that by their nature should survive termination, including payment obligations, intellectual-property provisions, disclaimers and liability provisions, will continue after termination.
21. Texas Governing Law, Dispute Resolution and Arbitration
State of Texas Governing Law
These Terms and disputes arising out of or relating to these Terms, Hubly.com or Hubly services will be governed by the laws of the State of Texas, United States, without regard to conflict-of-law principles that would require application of another jurisdiction's laws.
If a separate written proposal, subscription, order form or service agreement contains a more specific governing-law or dispute-resolution provision, that service-specific provision will control for that service to the extent of a conflict.
Good-Faith Informal Resolution
Before initiating arbitration or formal litigation, either party should first provide written notice describing the dispute and make a reasonable good-faith effort to resolve the matter informally.
Notice to Hubly may be sent to info@hubly.com or mailed to Hubly Agency, Inc., 101 Rainbow Drive, Box 1906, Livingston, TX 77399.
Binding Arbitration
Except for matters that qualify for small claims court, requests for temporary or emergency injunctive relief, or claims that applicable law does not permit to be arbitrated, disputes arising out of or relating to these Terms or Hubly services will be resolved through binding arbitration rather than through a trial before a judge or jury.
Arbitration will be administered by the American Arbitration Association ("AAA") under the AAA rules applicable to the dispute and in effect when the arbitration is filed.
Unless the parties agree otherwise, the legal seat and location of arbitration will be Polk County, Texas. Hearings may be conducted remotely, by telephone, by video conference, through written submissions or in person when permitted by the applicable rules.
Arbitration Notice: Arbitration generally means that a dispute covered by this provision is decided by a neutral arbitrator rather than through a trial before a judge or jury.
Individual Proceedings
To the fullest extent permitted by applicable law, disputes subject to arbitration will be brought and resolved on an individual basis rather than as a class, collective or representative proceeding.
Small Claims Court
Either party may bring an individual claim in an appropriate small claims court if the claim falls within that court's jurisdiction.
Emergency or Injunctive Relief
Nothing in this section prevents either party from seeking temporary, preliminary or emergency relief from a court of competent jurisdiction when necessary to protect intellectual property, confidential information, security, systems, data or other rights while arbitration is pending or being initiated.
Court Venue When Arbitration Does Not Apply
For disputes that are not subject to binding arbitration under these Terms, and unless applicable law requires otherwise, the parties consent to jurisdiction and venue in the appropriate state or federal courts serving Polk County, Texas.
22. General Terms
Entire Agreement
These Terms, together with the applicable proposal, subscription, order, service agreement, Privacy Policy and incorporated terms, form the agreement governing the applicable Hubly services.
Order of Priority
If these general Terms conflict with a service-specific written agreement accepted by Hubly and the client, the more specific agreement controls for that service.
Severability
If any provision is determined to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will continue in effect.
No Waiver
Failure to enforce a provision at one time does not waive the right to enforce it later.
Assignment
You may not assign an active service agreement without Hubly's consent where reasonably required. Hubly may assign rights or obligations in connection with a merger, acquisition, financing, restructuring, sale of assets or transfer of the applicable business, subject to applicable law.
Electronic Communications
You agree that agreements, notices, disclosures and other communications may be provided electronically where permitted by law.
23. Changes to These Terms
Hubly may update these Terms to reflect changes in services, technology, business operations, vendors or legal requirements.
When these Terms are updated, Hubly will revise the Last Updated date displayed on this page.
If applicable law or an existing agreement requires additional notice or consent for a material change, Hubly will use an appropriate process.
24. Contact Information
Questions regarding these Terms, Hubly services, subscriptions or accounts may be directed to:
- Company: Hubly Agency, Inc.
- Email: info@hubly.com
- Website: Hubly.com
- Mailing Address: 101 Rainbow Drive, Box 1906, Livingston, TX 77399
For privacy matters, review our Privacy Policy.
For accessibility assistance, review our Accessibility Statement.
Related Hubly Policies & Resources
101 Rainbow Drive, Box 1906, Livingston, TX 77399
Common Questions About Hubly's Terms of Service
These answers explain important parts of Hubly's Terms of Service in plain language, including payments, subscriptions, ownership, marketing results, messaging, HublyHL, arbitration and client responsibilities.
What do Hubly's Terms of Service apply to?
The Terms govern Hubly.com and applicable services provided by Hubly Agency, Inc., including digital marketing, website development, hosting, HublyHL, CRM services, automation, communications, subscriptions and related offerings.
What if my proposal or service agreement says something different?
A proposal, order form, subscription or other service-specific agreement may contain more detailed terms about scope, pricing, ownership, cancellation, timing or other matters. If a service-specific agreement conflicts with the general Terms, the more specific agreement controls for that service to the extent of the conflict.
Who can purchase or use Hubly's paid business services?
You must be at least 18 years old and legally capable of entering into a binding agreement. If you act for a company or organization, you must have authority to enter into the applicable agreement on its behalf.
What responsibilities does a Hubly client have?
Clients are responsible for providing reasonably accurate information, timely feedback, necessary approvals and materials they have the right to use. Clients are also responsible for legal requirements that apply to their own businesses, products, customers and communications.
How are Hubly fees and subscriptions billed?
Pricing and billing depend on the applicable service, proposal, checkout, invoice or subscription. Some services involve one-time fees and others may renew automatically until canceled according to the applicable plan terms.
Usage-based charges may also apply to services such as SMS, telephone, email, AI or other metered technology when disclosed for the applicable service.
Can I cancel a Hubly subscription or service?
Yes, where the applicable service allows cancellation. The cancellation process, notice requirements and effective date depend on the specific subscription, proposal or service agreement.
Are Hubly payments refundable?
Refund eligibility depends on the applicable service and agreement. Unless otherwise stated in writing or required by law, completed work, custom services, setup work, consumed third-party services and usage-based charges are generally not refundable after they have been performed or incurred.
Who owns the content and assets I provide to Hubly?
You generally retain ownership of original materials you provide, subject to any third-party rights. You give Hubly permission to use those materials as reasonably necessary to provide the services you requested.
Who owns a website, design or other deliverable created by Hubly?
Ownership and licensing of custom deliverables are governed by the applicable proposal or service agreement. Hubly retains its pre-existing branding, internal systems, reusable methods, templates, tools and other proprietary materials unless a written agreement specifically says otherwise.
Third-party software, fonts, plugins, stock assets and licensed technology remain subject to their own licenses.
Does Hubly guarantee SEO rankings, leads, sales or revenue?
No. Search engines, advertising platforms, competitors, market conditions and customer decisions are outside Hubly's complete control.
Unless a separate written agreement expressly states otherwise, Hubly does not guarantee specific rankings, traffic, leads, advertising costs, conversion rates, sales, revenue, return on investment or similar marketing outcomes.
Can Hubly guarantee placement in Google Maps, AI Overviews or AI search results?
No. Google and other platforms determine their own rankings, search features and generated results. Hubly can perform agreed optimization and marketing work, but cannot guarantee inclusion or placement in an outside platform's search or AI-generated experience.
Does Hubly use third-party platforms and software?
Yes. Hubly services may depend on hosting companies, advertising platforms, CRM systems, payment processors, analytics providers, telecommunications companies, social networks and other software providers.
Those providers have their own terms, policies, service limits and availability. Hubly cannot guarantee that an outside provider will never change its features, pricing, policies or technical functionality.
What is HublyHL and what terms apply to it?
HublyHL is Hubly's CRM and marketing automation offering. Its functionality may include contacts, conversations, calendars, pipelines, forms, websites, funnels, email, SMS, automation, reputation tools and related features.
HublyHL may use technology and infrastructure supplied by providers including HighLevel and LeadConnector. Availability, integrations and usage charges may change as underlying technology providers update their platforms.
What are Hubly's SMS and text messaging terms?
If you separately opt in to Hubly SMS messaging, Hubly Agency, Inc. may send messages related to inquiries, appointments, projects, support, follow-up, account information or marketing where appropriate consent has been provided.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out of the applicable messaging program. Reply HELP for assistance.
Do I have to agree to marketing text messages to buy Hubly services?
No. Consent to receive marketing text messages is not a condition of purchasing goods or services from Hubly.
How does Hubly handle my personal information?
Hubly's handling of personal information is explained separately in the Hubly Privacy Policy, including information about forms, CRM systems, SMS consent, cookies, analytics, privacy rights and data practices.
Does Hubly use artificial intelligence?
Hubly may use AI-assisted tools for research, analysis, drafting, automation, communications and other appropriate business functions.
AI-assisted output can contain errors or omissions. Clients remain responsible for reviewing business facts, product claims, pricing and other information uniquely within their control.
Can Hubly suspend or terminate an account or service?
Hubly may suspend or terminate affected services when reasonably necessary because of material violations of the Terms, unlawful or abusive use, security threats, nonpayment, third-party restrictions or conduct that creates material risk to Hubly or others.
What law governs Hubly's Terms of Service?
The general Terms are governed by the laws of the State of Texas, subject to the more specific terms of an applicable written service agreement and applicable law.
Where are disputes with Hubly handled?
The Terms first encourage a reasonable good-faith effort to resolve disputes informally.
Except for matters that qualify for small claims court, certain emergency or injunctive requests, or claims that applicable law does not permit to be arbitrated, covered disputes are subject to binding arbitration administered by the American Arbitration Association.
Unless the parties agree otherwise, the stated legal seat and location of arbitration is Polk County, Texas.
Do the Terms require individual arbitration rather than a class action?
To the fullest extent permitted by applicable law, disputes subject to the arbitration provision are to be brought and resolved on an individual basis rather than as a class, collective or representative proceeding.
Can I still use small claims court?
Yes. Either party may bring an individual claim in an appropriate small claims court when the claim falls within that court's jurisdiction.
Where are court cases handled if arbitration does not apply?
Unless applicable law or a service-specific agreement requires otherwise, the Terms provide for appropriate state or federal courts serving Polk County, Texas when a dispute is not subject to binding arbitration.
Does Hubly limit its liability under the Terms?
Yes, to the extent permitted by applicable law. The Terms contain limitations relating to indirect, incidental, consequential and similar damages and include an aggregate liability limitation for affected paid services unless a different limitation appears in a service-specific written agreement.
The complete Limitation of Liability section controls.
Can Hubly change its Terms of Service?
Hubly may update the Terms as services, technology, vendors, business operations or legal requirements change. The page will display a revised Last Updated date when changes are made.
Where applicable law or an existing agreement requires additional notice or consent for a material change, Hubly will use an appropriate process.
Where can I find Hubly's Privacy Policy and Accessibility Statement?
You can review the Hubly Privacy Policy and Hubly Accessibility Statement. You can also browse the Hubly Sitemap or visit the broader Hubly FAQ.
How do I contact Hubly about the Terms of Service?
Questions about these Terms, a Hubly service, subscription or account may be sent to info@hubly.com.
Hubly Agency, Inc.
101 Rainbow Drive, Box 1906
Livingston, TX 77399
Important: This FAQ is provided as a plain-language convenience. It does not replace or modify the complete Terms of Service. If this FAQ conflicts with the Terms or an applicable service-specific agreement, the complete Terms and applicable service-specific agreement control.
Have a Question About Your Hubly Service?
Contact Hubly if you need clarification about an account, subscription, project, payment, service or these Terms.
